Delete Your Account & Data

1. Delete your account from the app (fastest)

You can permanently delete your own account directly in the LaunchSite OS mobile app:

1. Open the LaunchSite OS app and sign in.
2. Go to Settings.
3. Tap Delete account.
4. Confirm when prompted. This is permanent and cannot be undone.

Your account and client data are removed immediately when you confirm.

2. Request deletion by email

If you can’t access the app, email support@launchsite-os.comfrom the address on your account with the subject “Delete my account.” We will verify your identity and delete your account and associated data. We respond within the timeframe required by applicable law.

3. What is deleted

When your account is deleted, we remove the personal and health data associated with it, including:

• Your account and login credentials, name, and email address.
• Your profile and coaching-workspace records.
• Check-ins, symptom and wellness “system status” data, and grades.
• Supplement schedules, protocols, nutrition, and training data assigned to you.
• Progress photos and any files you uploaded.
• Messages you exchanged with your coach.
• Any Apple Health daily aggregates imported into your workspace.

4. What is kept, and for how long

After deletion, residual copies may persist only in encrypted backups, which are purged on a rolling schedule — generally within 90 days. We retain a minimal set of records only where required for legal, tax, or security obligations, and delete or de-identify them once those obligations lapse. Deleted data is not used for any other purpose.

5. Delete specific data without closing your account

You don’t have to delete your whole account to remove data. To delete specific information while keeping your account:

1. Email support@launchsite-os.com from your account address, describing which data you want deleted (for example progress photos, a lab upload, or check-ins), or
2. Ask your coach to delete those records from your workspace, or
3. Disconnect Apple Health in Settings, which deletes the Apple Health daily aggregates imported into your workspace.

The chosen data is deleted on the same terms described above (residual backup copies purged generally within 90 days); the rest of your account stays intact.

6. Accounts managed by a coach

If you are a client, your records live inside your coach’s workspace and your coach helps control them. In addition to the steps above, you may ask your coach to delete or export your records at any time. Where a request requires coordination with your coach, we will help fulfill it. Questions: support@launchsite-os.com · LaunchSite OS, LLC.